Shipping policy

Shipping Policy

Last Updated: August 18, 2026

At Colecta, we carefully pack every order to ensure your jewelry and organizers arrive safely and beautifully presented. Please review our shipping information below before placing your order.

📦 Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will begin processing on the next business day.

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

  • During sales, holidays, or periods of high order volume, processing may take a little longer.

🚚 Shipping Times

Estimated delivery times begin after your order has been processed and shipped.

  • Standard Shipping: 5–10 business days

  • Express Shipping: 2–5 business days, where available

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, courier service, weather, customs, holidays, and other circumstances outside our control.

💰 Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery location, order size, and selected shipping method.

From time to time, Colecta may offer free shipping promotions or other shipping discounts. Any applicable offer will be clearly displayed on our website or at checkout.

🌍 International Shipping

Colecta may ship to selected international destinations.

International customers are responsible for any customs duties, import taxes, VAT, or other fees charged by their country's authorities. These charges are not included in the product price or shipping cost unless specifically stated at checkout.

Customs delays may occasionally extend delivery times.

📍 Tracking Your Order

Once your order has shipped, you may receive a tracking number by email.

Please allow 24–48 hours for tracking information to update after the shipment has been dispatched.

If your tracking information has not updated for several days, please contact our customer support team.

🏠 Incorrect or Incomplete Address

Please make sure your shipping address is correct before completing your purchase.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before we can resend the package.

Once an order has been shipped, we may not be able to change the delivery address.

📦 Lost, Damaged, or Missing Packages

If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged package/product.

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.

If you believe your package has been lost in transit, contact us so we can assist you in reviewing the shipment.

⏳ Delivery Delays

Colecta is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Severe weather

  • Customs processing

  • Public holidays

  • Courier delays

  • Incorrect delivery information

  • Natural disasters

  • Transportation disruptions

  • Other unforeseen events

We will always do our best to assist you when a shipping issue occurs.

📩 Contact Us

If you have questions about your order or shipping, please contact Colecta Customer Support through the contact information provided on our website.

When contacting us about an order, please include your order number so we can assist you faster.

Colecta — Premium Jewelry & Elegant Organizers.